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All orders are shipped with UPS. UPS usually operates between 9am—6pm on business days. You can specify an alternate daytime delivery address when ordering, for example your work address (recommended). You can expect your order to arrive within 5-7 workdays. We send all of our fur products as packages, which makes it possible to track them in case of problems. During shipment the package is insured and we kindly ask you to verify the content upon delivery. Should the package or the content be damaged upon arrival please report it to UPS immediately, or no later than two days after receiving it. Then return the merchandise to us. SAKS POTTS is not responsible for merchandise that is damaged during transportation. We always pack everything carefully, thereby minimizing possible damage.