menu

When you are shopping at SAKSPOTTS.COM you are automatically accepting our sales conditions. This is why we advise you to thoroughly read through all of the below mentioned terms and conditions before you start to shop on SAKSPOTTS.COM.

PICK-UP PROCEDURE

If you want to pick up your merchandise our address is: Aarhusgade 120, 2150 Copenhagen, Denmark. Please contact us beforehand or remember to indicate your delivery preference when filling out the page with your personal information.

COLORS

We cannot guarantee that colors on the website will be true to life. This depends partly on the color settings of your computer and monitor.


NOTIFICATION OF DEFECTS

All merchandise is covered by The Danish Sale of Goods, giving you 24 months to complain about an item. As a customer you can complain about defects and deficiencies that arise within 24 months of the purchase. However, if the defects, deficiencies, or wear and tear are due to negligent use, a lack of maintenance, or simply because of normal wear and tear your right to complain is renounced. In case of a complaint or a missing delivery please contact us on sales@sakspotts.com. SAKS POTTS does not cover shipping fees in case of a complaint.

ITEM AVAILABILITY

In case an item is sold out you may contact us at: hello@sakspotts.com. Then we will inform you when the item is in stock again and put your name on a waiting list.

CUSTOMS AND SALES TAX /VAT

If your order is placed from an EU country you will have to pay the Danish sales tax/VAT but no customs fee. This is according to customs policies regarding sales within the EU. If, however, your order is placed outside the EU you will not have to pay the Danish sales tax/VAT but you may have to pay additional tax and duties in the country of destination. SAKS POTTS is not responsible for these or for any fees charged by customs. The carrier will contact you in case of any extra charges or customs clearance. This might delay the delivery. Please be advised that it is your responsibility to pay for these extra charges.