How do I care for my saks potts item?
All our items must be handled with the utmost care. Please visit each item and select 'Care Guide' for detailed care instructions.
Will I have to pay the return costs?
You are responsible for the return costs and any other expenses.
A return processing fee of €20 will be applied to all returns.
If your parcel is returned with GLS, please note that €6 will be deducted from your total refund for the use of the return label.
Can I exchange a product?
You can exchange all products within 14 days of delivery. If you wish to exchange your purchase for a different size or style, please visit our copenhagen store and return the incorrect size or style to the address below. As soon as we receive your return, we will refund your order.
Saks Potts c/o Prime Cargo
Profilvej 4
6000 Kolding
Denmark
Have you received my return?
Once our warehouse has received and processed your return, we will refund your order and confirm this via email. Please note that it can take up to 10 days from the day our warehouse receives your return to process it.
A return processing fee of €20 will be applied to all returns.
Sale:
Due to high markdowns, we recommend not returning products purchased at our sale. If sale items are returned, a handling fee of €20 will be applied instead of our regular €8 return processing fee. Thank you for your understanding.
Will I be charged sales taxes?
For international orders outside of the European Union, customs duties may be charged depending on the country of residence. The carrier will contact you if there are any extra charges or customs clearance requirements, which might delay the delivery.
Saks Potts is not responsible for the payment of these duties. By law, we cannot change the order value on commercial invoices, as we must adhere to all international import/export laws.
If your order is placed within the European Union, Danish sales taxes and VAT are included in the price, and no additional duties will be added upon arrival in the destination country, in accordance with customs policies for sales within Europe. However, if your order is placed outside of Europe, you will not have to pay Danish sales taxes and VAT, but you will be responsible for paying any additional taxes and duties in the destination country. This also applies to orders placed for delivery to Norway. Saks Potts is not responsible for these charges or any fees imposed by customs.
When will I be refunded?
A return processing fee of €8 will be applied to all returns.
As soon as we have received your return, the item(s) will undergo a quality control check at our warehouse. Once the return has been accepted, all successfully returned items will be credited to the credit card used for the original purchase. This process can take up to 10 days from the date our warehouse receives the return.
Please note that the original shipping charges will not be refunded. You will receive an email notification once the refund has been initiated. It may take 3-5 business days for the funds to be available in your account after the refund has been processed.