IS SAKS POTTS CLOSED?
SAKS POTTS HAVE OFFICIALLY CLOSED THE DOORS TO OUR COPENHAGEN STORE AND ONLINE STORE ON MARCH 31ST 2025, MARKING THE END OF AN ERA FOR SAKS POTTS.
WE RECOMMEND YOU TO SIGN UP FOR OUR NEWSLETTER TO RECEIVE FURTHER INFORMATION AND UPDATES.
HOW CAN I STAY UPDATED ON SAKS POTTS?
YOU CAN STAY UP TO DATE VIA OUR NEWSLETTER AND ON INSTAGRAM @SAKSPOTTS.
IS THE SP COPENHAGEN STORE CLOSED?
WE HAVE OFFICIALLY CLOSED THE DOORS TO OUR COPENHAGEN STORE ON MARCH 31ST, FOR THE LAST TIME, MARKING THE END OF AN ERA FOR SAKS POTTS.
AM I STILL BE ABLE TO CONTACT CUSTOMER SERVICE?
YES, OUR CUSTOMER SERVICE IS REACHABLE AT HELLO@SAKSPOTTS.COM. PLEASE ALLOW 3-5 BUSINESS DAYS FOR US TO RESPOND TO YOUR REQUEST.
PLEASE NOTE THAT CUSTOMER SERVICE WILL ONLY BE AVAILABLE VIA EMAIL AFTER MARCH 31ST, 2025.
How do I care for my saks potts item?
ALL OUR ITEMS MUST BE HANDLED WITH THE UTMOST CARE.
PLEASE REFER TO OUR CARELABELS INSIDE EACH SP STYLE FOR DETALIED INFORMATION.
FOR ALL SHEARLING AND LEATHER STYLES, WE RECOMMEND TO STORE IN A GARMENT BAG TO KEEP OUT OF LIGHT. WE RECOMMEND TO KEEP FROM WEARING IN RAIN, CAUSING DAMAGE TO THE GARMENT.
WE RECOMMEND TO ONLY WASH JEANS A FEW TIMES A YEAR. INSTEAD HAND THEM TO AIR. WHEN WASHING IN MASHINE PLEASE TURN THEM INSIDE OUT, WASH A 30 DEGREES OR LOWER. HANG TO DRY.
WILL I BE ABLE TO GET A REFUND IF I RETURN AN ITEM?
YES, A REFUND WILL BE PROCESSED WITHIN 10 DAYS AFTER WE RECEIVE YOUR RETURN AT OUR WAREHOUSE. PLEASE NOTE THAT A HANDLING FEE OF €20 WILL APPLY TO YOUR RETURN.
YOU HAVE THE RIGHT TO RETURN YOUR ORDER WITHIN 14 DAYS AFTER DELIVERY.
Saks Potts c/o Prime Cargo
Profilvej 4
6000 Kolding
Denmark
Have you received my return?
ONCE OUR WAREHOUSE HAS RECEIVED AND PROCESSED YOUR RETURN, WE WILL REFUND YOUR ORDER AND CONFIRM THIS VIA EMAIL. PLEASE NOTE THAT IT CAN TAKE UP TO 10 DAYS FROM THE DAY OUR WAREHOUSE RECEIVES YOUR RETURN TO PROCESS IT.
A RETURN PROCESSING FEE OF €20 WILL BE APPLIED TO ALL RETURNS.