WHAT IS A PRE-ORDER?
LIMITED EDITION, MADE TO ORDER SP BOOK + FOREVER TEE.
WHEN COMPLETING A PRE-ORDER, PAYMENT IS CAPTURED AT CHECKOUT.
DELIVERY OF THE PURCHASED ITEM(S) IS SCHEDULED FOR SEPTEMBER 2025.
YOU WILL RECIVE A ORDER CONFIRMATION ONCE YOUR ORDER IS REGISTED.
YOU WILL RECIVE A SHIPMENT CONFIRMATION 14 DAYS PRIOR TO SHIPMENT OF YOUR ORDER.
DUE TO PRE-ORDER ITEM(S) ARE MADE TO ORDER, LIMITED EDITION, THE RIGHT TO RETURN, REQUEST A REFUND, OR MAKE WARRANTY CLAIMS IS WAIVED UPON COMPLETION OF THE PURCHASE.
WHEN CAN I EXPECT TO RECIEVE MY PRE-ORDER?
DELIVERY OF PURCHASED PRE-ORDERS ARE SCHEDULED FOR SEPTEMBER 2025.
YOU WILL RECIVE A ORDER CONFIRMATION ONCE YOUR ORDER IS REGISTED.
YOU WILL RECIVE A SHIPMENT CONFIRMATION 14 DAYS PRIOR TO SHIPMENT OF YOUR ORDER.
DUE TO PRE-ORDER ITEM(S) ARE MADE TO ORDER, LIMITED EDITION, THE RIGHT TO RETURN, REQUEST A REFUND, OR MAKE WARRANTY CLAIMS IS WAIVED UPON COMPLETION OF THE PURCHASE.
WHY HAVE I BEEN CHARGED FOR MY PRE-ORDER?
PAYMENT IS CAPTURED AT CHECKOUT. YOU WILL RECIVE A ORDER CONFIRMATION ONCE YOUR ORDER IS REGISTED.
YOU WILL RECIVE A SHIPMENT CONFIRMATION 14 DAYS PRIOR TO SHIPMENT OF YOUR ORDER.
DUE TO PRE-ORDER ITEM(S) ARE MADE TO ORDER, LIMITED EDITION, THE RIGHT TO RETURN, REQUEST A REFUND, OR MAKE WARRANTY CLAIMS IS WAIVED UPON COMPLETION OF THE PURCHASE.
Will sales tax be applied when my pre-order is shipped?
For international orders outside of the European Union, customs duties may be charged depending on the country of residence. The carrier will contact you if there are any extra charges or customs clearance requirements, which might delay the delivery.
Saks Potts is not responsible for the payment of these duties. By law, we cannot change the order value on commercial invoices, as we must adhere to all international import/export laws.
If your order is placed within the European Union, Danish sales taxes and VAT are included in the price, and no additional duties will be added upon arrival in the destination country, in accordance with customs policies for sales within Europe. However, if your order is placed outside of Europe, you will not have to pay Danish sales taxes and VAT, but you will be responsible for paying any additional taxes and duties in the destination country. This also applies to orders placed for delivery to Norway. Saks Potts is not responsible for these charges or any fees imposed by customs.
IS SAKS POTTS CLOSED?
SAKS POTTS HAVE OFFICIALLY CLOSED THE DOORS TO OUR COPENHAGEN STORE AND ONLINE STORE ON MARCH 31ST 2025, MARKING THE END OF AN ERA FOR SAKS POTTS.
WE RECOMMEND YOU TO SIGN UP FOR OUR NEWSLETTER TO RECEIVE FURTHER INFORMATION AND UPDATES.
HOW CAN I STAY UPDATED ON SAKS POTTS?
YOU CAN STAY UP TO DATE VIA OUR NEWSLETTER AND ON INSTAGRAM @SAKSPOTTS.
IS THE SP COPENHAGEN STORE CLOSED?
WE HAVE OFFICIALLY CLOSED THE DOORS TO OUR COPENHAGEN STORE ON MARCH 31ST, FOR THE LAST TIME, MARKING THE END OF AN ERA FOR SAKS POTTS.
AM I STILL BE ABLE TO CONTACT CUSTOMER SERVICE?
YES, OUR CUSTOMER SERVICE IS REACHABLE AT HELLO@SAKSPOTTS.COM. PLEASE ALLOW 3-5 BUSINESS DAYS FOR US TO RESPOND TO YOUR REQUEST.
PLEASE NOTE THAT CUSTOMER SERVICE WILL ONLY BE AVAILABLE VIA EMAIL AFTER MARCH 31ST, 2025.
How do I care for my saks potts item?
ALL OUR ITEMS MUST BE HANDLED WITH THE UTMOST CARE.
PLEASE REFER TO OUR CARELABELS INSIDE EACH SP STYLE FOR DETALIED INFORMATION.
FOR ALL SHEARLING AND LEATHER STYLES, WE RECOMMEND TO STORE IN A GARMENT BAG TO KEEP OUT OF LIGHT. WE RECOMMEND TO KEEP FROM WEARING IN RAIN, CAUSING DAMAGE TO THE GARMENT.
WE RECOMMEND TO ONLY WASH JEANS A FEW TIMES A YEAR. INSTEAD HAND THEM TO AIR. WHEN WASHING IN MASHINE PLEASE TURN THEM INSIDE OUT, WASH A 30 DEGREES OR LOWER. HANG TO DRY.