Saks Potts gladly accept returns, but no later than 14 days from the date of receipt. Saks Potts will refund the full amount of the returned item(s), and you are responsible for the return cost of shipping and all other expenses.
The item(s) should be returned new, unused and with all Saks Potts tags. Returns that have been worned, damaged, washed or altered will not be accepted, and may be sent back to you at your expense.
You may try the item in the way you would in a shop without causing any sort of deterioration. If the item(s) are used in any other way than described in the above, we consider the item(s) as used and you will lose your right of return partially or completely.
When returning, please include the invoice to your return package. As soon as we have received the return package, the item(s) will go through a quality control check. Once the return has been accepted, all successfully returned items will be credited to the credit card used to originally purchase the item(s). The original shipping charges will not be refunded. You will receive an e-mail notification once the refund has been initiated. Please note that it can take up to 10 business days for the refund to appear on your account.
We do not take responsibility for items lost during the shipment back to us. Therefore we recommend you to keep a postage receipt with tracking number as proof that the package was sent.
If you wish to exchange your purchase to a different size or style, please do so by placing a new order on our webshop. The second shipping charges will not be applicable, and will therefore not be captured from your credit card.
Items must be returned to the following address:
Att.: Return & Exchange
Bredgade 73, 1st floor
If you have any questions or need further assistance in regards to returns and exchange, please don’t hesitate to contact us at: email@example.com.