AT SAKS POTTS, WE ARE DEDICATED TO PROVIDING A SEAMLESS SHOPPING EXPERIENCE FOR OUR CUSTOMERS, WHETHER YOU ARE LOCATED WITHIN THE EUROPEAN UNION (EU) OR BEYOND. WE UNDERSTAND THAT NAVIGATING TAXES, DUTIES, AND CUSTOMS CAN BE COMPLEX, AND THAT’S WHY WE HAVE CREATED THIS DEDICATED LANDING PAGE TO OFFER YOU ESSENTIAL INFORMATION REGARDING OUR POLICIES.


PLEASE FIND ALL RELEVANT INFORMATION BELOW:


CUSTOMERS WITHIN THE EUROPEAN UNION (EU)

THE FOLLOWING INFORMATION APPLIES TO THE COUNTRIES LISTED BELOW:

AUSTRIA, BELGIUM, BULGARIA, CROATIA, REPUBLIC OF CYPRUS, CZECH REPUBLIC, DENMARK, ESTONIA, FINLAND, FRANCE, GERMANY, GREECE, HUNGARY, IRELAND, ITALY, LATVIA, LITHUANIA, LUXEMBOURG, MALTA, NETHERLANDS, POLAND, PORTUGAL, ROMANIA, SLOVAKIA, SLOVENIA, SPAIN AND SWEDEN.

1. VALUE ADDED TAX (VAT): ALL PRICES DISPLAYED ON SAKSPOTTS.COM INCLUDE DANISH VAT (25%). THERE ARE NO ADDITIONAL CHARGES FOR VAT WHEN YOUR ORDER IS PROCESSED AND SHIPPED.


2. CUSTOMS DUTIES: AS A MEMBER OF THE EU, YOU WILL NOT INCUR ANY CUSTOMS DUTIES FOR ORDERS SHIPPED WITHIN EU MEMBER STATES. YOUR ORDER WILL BE DELIVERED DIRECTLY TO YOUR ADDRESS WITHOUT ANY ADDITIONAL CUSTOMS CHARGES.


3. RETURNS: IF YOU NEED TO RETURN AN ITEM, PLEASE REFER TO OUR RETURNS POLICY FOR DETAILED INSTRUCTIONS. THE RETURN SHIPPING COSTS WILL BE BORNE BY THE CUSTOMER UNLESS THE ITEM IS FAULTY OR INCORRECTLY SUPPLIED.



CUSTOMERS OUTSIDE OF THE EUROPEAN UNION (EU)

IF YOU ARE SHOPPING FROM OUTSIDE THE EU, PLEASE BE AWARE OF THE FOLLOWING:

1. TAXES AND DUTIES: YOUR ORDER MAY BE SUBJECT TO IMPORT DUTIES AND TAXES LEVIED BY YOUR COUNTRY UPON ARRIVAL. THESE CHARGES ARE NOT INCLUDED IN THE PRODUCT PRICE OR SHIPPING COSTS CALCULATED AT CHECKOUT. WE RECOMMEND THAT YOU CHECK WITH YOUR LOCAL CUSTOMS OFFICE FOR MORE INFORMATION ON APPLICABLE FEES.

PLEASE CONTACT YOUR CHOSEN COURIER SERVICE (DHL OR UPS) FOR ANY INQUIRIES REGARDING PAYMENT AND REFUNDING OF TAXES.


2. CUSTOMS CLEARANCE: AS THE RECIPIENT, YOU ARE RESPONSIBLE FOR ENSURING COMPLIANCE WITH YOUR COUNTRY’S IMPORT REGULATIONS AND FOR PAYING ANY ADDITIONAL CUSTOMS FEES. DELAYS IN CUSTOMS CLEARANCE ARE NOT THE RESPONSIBILITY OF SAKS POTTS.


3. SHIPPING COSTS: SHIPPING COSTS FOR NON-EU ORDERS MAY VARY BASED ON DESTINATION, SIZE, AND WEIGHT OF THE PACKAGE. THESE COSTS WILL BE CALCULATED AT CHECKOUT.


4. RETURNS: DUE TO INTERNATIONAL SHIPPING POLICIES, WE CURRENTLY DO NOT OFFER FREE RETURNS FOR NON-EU CUSTOMERS. PLEASE REVIEW OUR RETURNS POLICY FOR MORE DETAILS ON HOW TO RETURN ITEMS.



WE BELIEVE IN TRANSPARENCY AND ARE DEDICATED TO MAKING YOUR SHOPPING EXPERIENCE AS SMOOTH AS POSSIBLE. IF YOU HAVE ANY QUESTIONS OR NEED FURTHER ASSISTANCE, OUR CUSTOMER SERVICE TEAM IS HERE TO HELP.

CUSTOMER SERVICE CONTACT:

HELLO@SAKSPOTTS.COM
+45 28 10 00 74